Please read the FAQs below before completing the Contact Us form. If you have questions that are not addressed below, please send a note using this form, and we will be glad to respond.
Are you accepting new clients?
Yes, we are accepting new clients, and the wait time for an appointment is one to two weeks, but we do have a cancellation list.
What kinds of services do you provide?
We provide services in three categories: Routine Health, Digestive Health and Therapeutic Diets. To learn about the packages we offer in each category, please visit the Services tab or click here.
What types of services come in each package?
While each Routine Health package has a distinct focus, the individual services in each package are similar and outlined here. All Digestive Health packages and Therapeutic Diet services have different services in each.
What is the cost of your services?
The cost of our services is listed on the Intake and Service Option Form, which can be downloaded on the Book an Appointment tab.
What if I am not sure which service is best for my needs?
If you’re unsure which service best suits your needs, please complete the Intake and Service Option Form (found on the Book an Appointment tab) and let us know in the email when you send it in — and we’ll take it from there.
Do you offer discovery calls?
We no longer offer discovery calls; however, if you would like to meet to discuss your goals or health background, and discuss which service may be the most suitable for you, the Initial Hourly Consultation is designed for this purpose. Any remaining time left over from that appointment can be ‘banked’ and used later for follow-up services, should you take one of the packages we offer.
Do I need a referral from my doctor to see you?
No doctor’s referral is required to book an appointment unless your specific extended benefits plan requires it.
Do you work with couples or families?
We frequently work with couples and multiple members of the same family; however, since each person has different nutritional needs and risk factors, assessments are conducted individually. Meal Plans are designed using foods eaten in common, so that they work together.
Do you provide type 2 diabetes support to people taking insulin?
We do not provide dietary support to individuals taking insulin or insulin analogues without the direct oversight of a healthcare professional with CDE certification (e.g., pharmacist, community nurse, doctor), as gradual discontinuation of these medications will likely be needed when beginning to implement your Meal Plan.
How do I book an appointment?
All appointments are made via email, as the amount of time for each visit varies with the service provided. The first step is to visit the Book an Appointment tab and download and complete the Intake and Service Option Form, and send it to our office.
What time are you open?
Our clinical hours are listed below.
How do I get started?
To get started with services, please download the Intake and Service Option Form available on the Book an Appointment tab, and send it to the email address on the form.
Are your services covered by my extended benefits?
Everybody’s extended benefit coverage is different, as it depends on what your company purchased for their employees. Please verify that your extended benefits plan covers visits to a Registered Dietitian and the limit of your coverage before booking an appointment.
Do you direct bill?
We do not direct bill; however, receipts for all packages are broken down into their individual services, and the final receipt will have the date, time and cost of each service in the package, for quick reimbursement.
How are the individual services in packages broken down on the receipts?
All packages are broken down into their individual services, and there is a sample receipt for the Comprehensive Dietary Package available here. All packages are broken down similarly.
Do I need to wait until I finish the package to submit the receipt to my extended benefits?
We’d be glad to provide you with a partially finalized receipt after each service, with the date and time of that service so that you can submit it for reimbursement immediately. Please ask at the time the service is being provided, and we will send it to you as soon as possible. If you prefer, we can provide you with a finalized receipt with the dates and times of each service when the package is finished.
Can I start the first visit in a package in 2025, then have the remaining services billed in 2026?
Yes, we can split the billing of your package between 2025 and 2026, and you can download a sample split receipt for this year’s portion here.
Do you offer a Flexible Payment Plan?
Yes, our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. For splitting services between 2025 and 2026, please complete the Flexible Payment Option Form and send it to our office before booking the first appointment. You can read about payment options and payment timing on the Book an Appointment tab, and you can download the Flexible Payment Option Form there.
How can I pay for services?
You have a choice of paying by e-transfer or by credit card on our secure website, and paying via e-transfer saves the credit card charge.
-
For scheduling purposes, pre-payment is required to book an appointment.
-
You can pay by credit card using the secure WooCommerce interface, or to avoid credit card charges, you can remit payment by sending an e-transfer directly to our office, and for your security, e-transfers will be automatically deposited.
Do you have a Referral Form for healthcare professionals?
Yes, if you are a doctor’s office or the office of another type of healthcare professional and want to refer a patient, please download the Referral Form and send it with the supporting documents to the fax number indicated on the form.
-
CONTACT US FORM
If you have questions that are not answered above, please feel free to send us a note using this form, and we will be glad to respond.
We usually respond within 24 hours during the work week, or 48 hours after returning from a weekend or statutory holiday.
Please do not provide a Shaw email address, as their 3rd party email client frequently bounces incoming or reply emails, making communication both frustrating and unreliable.
-
-
CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed
BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.s.
-
MAILING ADDRESS
BetterByDesign Nutrition Ltd.
47577 Blue Mountain RPOCoquitlam, British Columbia V3K 6T3Canada
Please note: At this time, all services are provided via a secure telehealth portal.
Privacy Policy | Terms of Use