Please read the FAQs below before completing the Contact Us form. If you have questions that are not addressed below, please send a note using this form, and we will be glad to respond.
If you’re unsure which service best suits your needs, please complete the Intake and Service Option Form (found on the Book an Appointment tab) and let us know when you send it in — and we’ll take it from there. We look forward to supporting your needs.
FAQs
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- We are accepting new clients. To get started, please visit the Book an Appointment tab.
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- We are licensed to provide services in British Columbia, Alberta, and Ontario.
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- To learn about the different services that we offer, please click here.
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- The cost of each service is listed on the Intake and Service Option Form, which is available for download on the Book an Appointment tab.
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- The Comprehensive Dietary Package is the routine service to select for healthy eating and/or weight loss (or weight gain).
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- If you would like a consultation to discuss your goals, health background, and which service may be the most suitable for you, or see if I am a ‘good fit’ for your needs, the Initial Hourly Consultation is designed for that purpose.
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- No doctor’s referral is required to book an appointment unless your specific extended benefits plan requires it.
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- If planning to use your extended benefits, please verify that your specific plan covers visits to a Registered Dietitian prior to booking an appointment.
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- For optimizing extended benefits at year-end, services in packages can be split over 2025 and 2026.
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- We do not provide dietary support to individuals taking insulin or insulin analogues without the direct oversight of a healthcare professional with CDE certification (e.g., pharmacist, community nurse, doctor), as gradual discontinuation of these medications will be required once services begin.
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- Submission to extended benefits is seamless, as all packages are broken down into their component services and costs. You can download a sample receipt for a Comprehensive Dietary Package here. All packages are broken down similarly.
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- You can choose between receiving a finalized receipt with all dates and times of services upon completion of the package, or a partially finalized receipt after each service — whichever you prefer.
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- You can read about payment timing and payment options below.
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- If you don’t have extended benefits, our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. Learn more below.
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- We frequently work with couples and multiple members of the same family. Each individual is assessed individually, and Meal Plans are designed to work together (no need for different meals).
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- We are normally booking ~2 weeks ahead; however, since Joy just returned from being away, we are currently booking into next week. We also have a cancellation list.
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- If your situation is clinically urgent, please let us know, and we will do our best to fit you in as soon as possible.
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- The time required for each appointment varies based on the service; therefore, all appointments are made via email.
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- Our clinical hours are listed below.
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- We do not direct bill; however, we provide receipts with packages broken down into their individual services, including the date and time of each service, so that they can be quickly reimbursed. You can download a sample receipt here.
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- All services are priced at or below the Reasonable and Customary Fee Limits of five major benefit insurers in BC, Alberta, and Ontario. Check with your plan provider to determine what your specific extended benefits plan covers.
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- We no longer offer discovery calls; however, if you would like to meet to discuss your goals or health background, which service may be the most suitable for you, and to see if I am a ‘good fit’ for your needs, the Initial Hourly Consultation is designed for that purpose. Any remaining time left over from the Initial Hourly Consultation can be ‘banked’ and used later for follow-up services should you take one of the packages we offer.
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- Encryption protection secures all personal and health information that is sent to and retained at our office.
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- To get started with services, please download the Intake and Service Option Form available on the Book an Appointment tab, and send it to the email address on the form.
REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form and send it with the supporting documents to the fax number indicated on the form.
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PAYMENT OPTIONS
For scheduling purposes, pre-payment is required to book an appointment. You may choose to pay via credit card using the secure WooCommerce interface, or to avoid credit card charges, you can remit payment by sending an e-transfer. For your security, e-transfers will be automatically deposited.
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We always appreciate a few days’ notice to reschedule an appointment; however, we understand that emergencies can happen unexpectedly, and we will do our best to accommodate changes with 24 hours’ notice.
NO EXTENDED BENEFITS? NO PROBLEM
If you would like to pay-as-you-go for each set of services in a package, please download and complete the Flexible Payment Option Form available here.
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Please send the completed form to the office, along with your completed intake documents.
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CONTACT US FORM
If you have questions that are not answered above, please feel free to send us a note using this form, and we will be glad to respond.
We usually respond within 24 hours during the work week, or 48 hours after returning from a weekend or statutory holiday.
Please do not provide a Shaw email address, as their 3rd party email client frequently bounces incoming or reply emails, making communication both frustrating and unreliable.
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CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed
BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.
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MAILING ADDRESS
BetterByDesign Nutrition Ltd.
47577 Blue Mountain RPOCoquitlam, British Columbia V3K 6T3Canada
Please note: At this time, all services are provided via a secure telehealth portal.
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