FAQs and Contact Us Form

Please read the FAQs below before completing the Contact Us form.

If you have questions that are not addressed below, please send a note using this form, and we will be glad to respond.

What are your holiday hours?

We are closed for the holidays from Monday, December 22, 2025, and will reopen on Monday, January 5, 2026.

What areas of the city do your clients come from?

Since 2008, when we opened our Coquitlam office, we have been supporting clients throughout the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody), as well as Burnaby, New Westminster, Pitt Meadows, and Surrey. For more than a decade, we have been providing virtual services across British Columbia, and to clients in Ontario and Alberta since 2019.

Are you accepting new clients?

Yes, we are accepting new clients, and the wait time for an appointment is typically one to two weeks. However, we maintain a cancellation list.

What kinds of services do you provide?

We provide services in three categories: Routine Health, Digestive Health and Therapeutic Diets. To learn about the packages we offer in each category, please visit the Services tab.

What types of services come in each package?

Each Routine Health package is essentially a container for a specific set of individually priced services. Think of each package as an empty “box” that contains a set of individually priced services. You can view the specific details and costs for each service on its own dedicated “card.” Digestive Health packages and Therapeutic Diet services have different structures.

What is the cost of your services?

The cost of our services is listed on the Intake and Service Option Form, which can be downloaded on the Book an Appointment tab. Prices for assessment visits and subsequent visits remain at the lower end of the Reasonable and Customary Fee Limits for all three provinces in which we are licensed.

What if I’m unsure which service is best for my needs?

If you’re unsure which service best suits your needs, please complete the Intake and Service Option Form (found on the Book an Appointment tab) and let us know in the email when you submit it — and we’ll take it from there.

Do you offer discovery calls?

We no longer offer discovery calls; however, if you would like to meet to discuss your goals or health background and discuss which service may be the most suitable for you, the Initial Consultation is designed for this purpose. Any remaining time from that appointment can be ‘banked’ and used later for follow-up services, should you take one of the packages we offer.

Do I need a referral from my doctor to see you?

No doctor’s referral is required to book an appointment unless your specific extended benefits plan requires it.

Do you work with couples or families?

We frequently work with couples and multiple members of the same family; however, since each person has different nutritional needs and risk factors, assessments are conducted individually. Meal Plans for couples are designed using meal times and foods that are in common so that they work together. For this reason, appointments for couples or family members are either scheduled within a few days of each other or at different appointments on the same day.

Do you provide type 2 diabetes support to people taking insulin?

We do not provide dietary support to individuals taking insulin or insulin analogues without the direct oversight of a healthcare professional with CDE certification (e.g., pharmacist, community nurse, doctor), as gradual discontinuation of these medications may be necessary when implementing your Meal Plan.

How do I book an appointment?

All appointments are made via email, as the duration of each visit varies depending on the service provided. The first step is to visit the Book an Appointment tab, download and complete the Intake and Service Option Form, and send it to our office.

What time are you open?

Our clinical hours are listed below.

How do I get started?

To get started with services, please download the Intake and Service Option Form available on the Book an Appointment tab, and send it to the email address on the form.

Are your services covered by my extended benefits?

Everybody’s extended benefit coverage is different, as it depends on what your company purchased for their employees. Please verify that your extended benefits plan covers visits to a Registered Dietitian and the limit of your coverage before booking an appointment.

Do you direct bill?

We do not direct bill; however, receipts for all packages are broken down into their individual services, and the final receipt will have the date, time and cost of each service in the package, for quick reimbursement. You can read about payment options and payment timing on the Book an Appointment tab.

How are the individual services in packages broken down on the receipts?

All packages are broken down into their individual services, and there is a sample receipt for the Comprehensive Dietary Package available here. All packages are broken down similarly.

Do I need to wait until I finish the package to submit the receipt to my extended benefits?

We’d be glad to provide you with a partially finalized receipt after each service, with the date and time of that service so that you can submit it for reimbursement immediately. Please ask at the time the service is being provided, and we will send it to you as soon as possible.

Do you offer a Flexible Payment Plan?

Yes, our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. Please download and complete the Flexible Payment Option Form and send it to our office along with the Intake and Service Option Form.

How can I pay for services?

You have a choice of paying by e-transfer or by credit card on our secure website. For scheduling purposes, pre-payment is required to book an appointment. You can pay by credit card using the secure WooCommerce interface, or remit payment by sending an e-transfer directly to our office.

Do you have a Referral Form for healthcare professionals?

Yes, if you are a doctor’s office or the office of another healthcare professional, please download the Referral Form and send it with the supporting documents to the fax number indicated on the form.

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CONTACT US FORM

If you have questions that are not answered above, please feel free to send us a note using this form, and we will be glad to respond. We usually respond within 24 hours during the work week.

Please do not provide a Shaw email address, as their 3rd party email client frequently bounces incoming or reply emails.

CLINICAL HOURS

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BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nations.

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