Privacy Policy for BetterByDesign Nutrition Ltd

Last updated: April 25, 2026

At BetterByDesign Nutrition Ltd, accessible from https://bbdnutrition.com/, the privacy of our visitors is a main priority. This policy outlines the types of information we collect and how we use it.

If you have additional questions or require more information, please do not hesitate to contact us. This policy applies only to our online activities (this website) and does not apply to any information collected offline or via other channels.

1. Website Consent and Information Collection

Consent

Consent: By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

Personal Information: The personal information you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Direct Contact: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message, and any attachments or other information you choose to provide.

2. Website Data & Tracking (Log Files, Cookies, Third Parties)

Log Files: BetterByDesign Nutrition Ltd follows a standard procedure of using log files. The information collected includes IP addresses, browser type, ISP, and date/time stamps. This data is not linked to any personally identifiable information.

Third-Party Cookies: Note that BetterByDesign Nutrition Ltd has no access to or control over cookies used by third-party advertisers or external ad networks.

3. Secure Document Processing & Data Residency (PlatoForms)

We collect and process personal data from residents of British Columbia, Alberta, and Ontario. As BetterByDesign Nutrition Ltd is headquartered in British Columbia, all data processing is conducted in accordance with the laws of British Columbia and the federal laws of Canada.

To facilitate secure intake form submissions, we utilize PlatoForms. Data security is managed through the following:

• Encryption: Data is encrypted during transit and at rest using AES-256 bit encryption.
• Privacy Controls: Our forms are configured to ensure your IP address is not maintained or stored. Completed PDFs are not transmitted via email; they are accessed only via secure download.
• Data Residency: Data is stored on secure servers located in the United States. We ensure this third party provides a comparable level of protection to meet Canadian privacy requirements.

4. Website Contact Forms (Fluent Forms)

For general inquiries via our “Contact Me” section, we utilize the Fluent Forms WordPress plugin. The following privacy protocols apply to these submissions:

• Purpose: Information collected (Name, Email, Message) is used solely to respond to your specific inquiry.
• Storage: Submission data is stored temporarily within our website’s secure database on our hosted server. We perform regular maintenance to ensure that old contact submissions are purged once they are no longer required for customer service purposes.
• Security: Access to form entries is restricted to authorized administrative personnel only.

Telehealth Portal Privacy Information (Doxy.me)

Compliance: This information supplements the main Doxy.me Privacy Policy. Doxy.me commits to the Ten Fair Information Principles of PIPEDA, ensuring accountability, consent, and appropriate safeguards for your telehealth consultations.

5. Policy Updates and Contact

Updates: We may update our privacy policies from time to time. We will notify you of any changes by posting the updated policy on this page.