Please read the FAQs below before completing the Contact Us form. If you have questions that are not addressed below, please send a note using this form, and we will be glad to respond.
If you’re unsure which service best suits your needs, please complete the Intake and Service Option Form (found on the Book an Appointment tab) and let us know when you send it in — and we’ll take it from there. We look forward to supporting your needs.
Booking Appointments and Wait Time
We are accepting new clients.
To learn about the services we offer, please click here.
The cost of each service is listed on the Intake and Service Option Form, which is available for download on the Book an Appointment tab.
We no longer offer discovery calls; however, if you would like to meet to discuss your goals or health background, which service may be the most suitable for you, and to see if we are a ‘good fit’ for your needs, the Initial Hourly Consultation is designed for that purpose. Any remaining time left over from that appointment can be ‘banked’ and used later for follow-up services, should you take one of the packages we offer.
No doctor’s referral is required to book an appointment unless your specific extended benefits plan requires it.
We frequently work with couples and multiple members of the same family; however, since each person has different nutritional needs and risk factors, assessments are conducted individually. Meal Plans are designed using foods eaten in common, so that they work together.
We do not provide dietary support to individuals taking insulin or insulin analogues without the direct oversight of a healthcare professional with CDE certification (e.g., pharmacist, community nurse, doctor), as gradual discontinuation of these medications will be required once services begin.
The time required for each appointment varies based on the service; therefore, all appointments are made via email.
Our clinical hours are listed below.
To get started with services, please download the Intake and Service Option Form available on the Book an Appointment tab, and send it to the email address on the form.
Billing and Extended Benefits
If planning to use your extended benefits, please verify that your specific plan covers visits to a Registered Dietitian before booking an appointment. Everybody’s coverage is different and depends on what your company purchased,
We do not direct bill; however, receipts for packages are broken down into their individual services, including the date and time of each, for quick reimbursement.
You can download a sample receipt for a Comprehensive Dietary Package here, and all packages are broken down similarly.
We can provide you with a finalized receipt upon completion of your package, or a partially finalized receipt after each service, so you can submit it for reimbursement.
We can split the billing of your package between 2025 and 2026, and you can download a sample split receipt for this year’s portion here.
You can read about payment timing and payment options below.
If you don’t have extended benefits, our Flexible Payment Option enables you to pay-as-you-go for each set of services in a package. Learn more below.
REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form and send it with the supporting documents to the fax number indicated on the form.
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PAYMENT OPTIONS
For scheduling purposes, pre-payment is required to book an appointment. You may choose to pay via credit card using the secure WooCommerce interface, or to avoid credit card charges, you can remit payment by sending an e-transfer. For your security, e-transfers will be automatically deposited.
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We always appreciate a few days’ notice to reschedule an appointment; however, we understand that emergencies can happen unexpectedly, and we will do our best to accommodate changes with 24 hours’ notice.
NO EXTENDED BENEFITS? NO PROBLEM
If you would like to pay-as-you-go for each set of services in a package, please download and complete the Flexible Payment Option Form available here.
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Please send the completed form to the office, along with copies of your recent lab test results.
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CONTACT US FORM
If you have questions that are not answered above, please feel free to send us a note using this form, and we will be glad to respond.
We usually respond within 24 hours during the work week, or 48 hours after returning from a weekend or statutory holiday.
Please do not provide a Shaw email address, as their 3rd party email client frequently bounces incoming or reply emails, making communication both frustrating and unreliable.
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CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed
BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.s.
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MAILING ADDRESS
BetterByDesign Nutrition Ltd.
47577 Blue Mountain RPOCoquitlam, British Columbia V3K 6T3Canada
Please note: At this time, all services are provided via a secure telehealth portal.
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