If you have questions related to services, costs, or extended benefits, our complete FAQs section is available here. Below are only the ‘basics’.
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- Please note that the office is closed for the Holiday Season from December 23, 2024 to January 2, 2025, inclusively.
- If you plan to claim our services from your extended benefits, please verify that your specific plan covers Registered Dietitians prior to booking an appointment.
- If you don’t have extended benefits, be sure to read below about our Flexible Payment Options that enables you to pay-as-you-go for each set of services in a package.
- If your situation is clinically urgent please let us know and we will do our best to fit you in as soon as possible.
- The length of time required for each appointment varies based on the service, therefore all appointments are made via email.
- Clinical hours are listed below.
- Payment options are outlined below.
- We no longer offer discovery calls. If you would like to meet to discuss your background, which service may be the most suitable, and to see if we are a ‘good fit’ for your needs, the Initial Hourly Consultation is designed for that purpose. Should you decide to move forward by taking one of the packages we offer, any remaining time left in the Initial Hourly Consultation can be ‘banked,’ and used later for follow-up services.
- Encryption protection secures all personal and health information sent and retained at our office.
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Book An Appointment
Getting started with services is as easy as 1-2-3.
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- The Intake and Service Option Form (dated January 1, 2025) outlines the current services that we provide, as well as their costs. Since the cost for an Initial Hourly Consultation remains unchanged since we opened in 2008, completing the January form means that it will be valid in the New Year, should you decide to move forward by taking one of our packages.
If you would like a password-protected form, please send us a note using the Contact Form and we will send you one.
- The Intake and Service Option Form (dated January 1, 2025) outlines the current services that we provide, as well as their costs. Since the cost for an Initial Hourly Consultation remains unchanged since we opened in 2008, completing the January form means that it will be valid in the New Year, should you decide to move forward by taking one of our packages.
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- The best place to get started before the holidays would be with an Initial Hourly Consultation to meet with me, discuss your needs as well as which package might be the most suitable for you. Any remaining time left in this visit can be ‘banked’ for follow-up services after taking a package. To get started please download this form.
- For services beginning in January 2025, please download the current Intake and Service Option Form here.
- The best place to get started before the holidays would be with an Initial Hourly Consultation to meet with me, discuss your needs as well as which package might be the most suitable for you. Any remaining time left in this visit can be ‘banked’ for follow-up services after taking a package. To get started please download this form.
All Routine and Digestive Health services on our 2025 Intake and Service Option Form are priced at or below the Reasonable and Customary Fee Limits of five major benefit insurers in British Columbia, Alberta and Ontario where we are licensed. Check with your plan provider to find out what your specific plan covers.
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2. Please complete the Intake and Service Option Form on your computer. Since this form dovetails with our accounting and client charting system. please do not use cap lock, or all lower case when completing the form.
If you are on a Windows device, you can use the free Adobe Acrobat online fill and sign tool to complete it (if you don’t already have Adobe Acrobat, or Adobe Reader on your computer), and if you are on a Mac, you can use Preview.
Please do not provide us with a Shaw email address as their 3rd party email client frequently bounces incoming or reply emails, making communication both frustrating and unreliable.3. Once completed, please email the Intake and Service Option Form as is to the address written on the first page, along with your availability for an appointment, and we will reply as soon as possible. Please do not send a scanned copy of the form as the pdf dovetails with our accounting and charting system.
REFERRAL FORM
If you are a doctor’s office and want to refer a patient, please download the referral form, complete it, then send it to the fax number indicated on the form, along with only the most recent supporting documents.
PAYMENT OPTIONS
Payment for services can be made by credit card using the secure Woo Commerce interface. To save the credit card charges, you can send an e-transfer when you book an appointment. For your security, e-transfers are automatically deposited. We will send you an invoice first to make it easy.
If you would like to pay for packages using flexible payments so that you can pay for each set of services in a package as you go, and submit each receipt for reimbursement before paying for the next installment, please download the Flexible Payment Option Form (dated January 1, 2025) here.
For scheduling purposes, pre-payment is required to book an appointment. A few days notice is always appreciated for rescheduling an appointment. In the event of an emergency, the appointment can be moved with 24-hours notice.
CLINICAL HOURS
Monday 9:00 AM - 5:00 PM Tuesday 9:00 AM - 5:00 PM Wednesday 9:00 AM - 5:00 PM Thursday 9:00 AM - 5:00 PM Friday 9:00 AM - 3:00 PM Saturday Closed Sunday Closed BetterByDesign Nutrition acknowledges that we operate on the traditional, ancestral, and unceded territory of the kʷikʷəƛ̓əm (Kwikwetlem) First Nation.
Please note: At this time, all services are provided via a secure telehealth portal.
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